Trust & Safety

We take your security and peace of mind seriously, and want you to hire professionals and work with confidence. To reinforce our commitment to building trust and safety in our marketplace, we work with both parties- freelancers, and Employers- to ensure peace of mind while they focus on their agreement. We want Employers and Employers to receive the best quality of the services they paid for, and the freelancers to receive their earnings on time and as agreed. That’s why we introduced some principles of fairness that ensure that we work with both parties to resolve matters, investigate chargebacks, and sort out other issues that may arise in a UKTal transaction when a party follows the guidelines in our Terms and Conditions of Service.

WHAT IS COVERED

Bad Transactions

We do our best to stop fraudulent transactions before they are completed, but if a fraudulent transaction happens UKTal will assist in the investigations and will offer all possible support to ensure an amicable resolution. UKTal encourages freelancers and Employers to try to resolve any fraudulent or unauthorised transactions. However, all parties involved in a dispute will have to provide UKTal with the information we need to investigate all cases.

Dispute Resolution

If an Employer reports that a task is not completed as described, as long as freelancer has followed our policies, UKTal will attempt to help you resolve these disputes. We work with freelancers who have done their best to comply with the demands of a job and Employers who made the demands clear. To limit cases of non-delivery and defective delivery, we ask both parties to always have an Agreement with clear terms and in compliance with our Terms and Conditions.

Chargeback

At UKTal, we wary about chargebacks and want to keep it to the minimum. Parties to a dispute are usually requested to provide a clear documentation that the service was described accurately and consistently throughout the listing and in all associated communications. In addition, a freelancer must provide supporting documentation that the task was completed and delivered to the employer through the agreed medium, and proof that the item was delivered within the agreed time frame.

Protection For All Parties

All verified freelancers are automatically enrolled in our freelancer Protection coverage without any further application process when they accept our Terms of Service and freelancers Terms. However, a provider must additionally comply with the following guidelines to protect them against losing money to chargebacks and reversals.

Be very clear in your cover letter about your skills.
Be who you claim to be.
Use accurate photographs and descriptions when you post tasks.
Include reasonable and accurate processing times or ship-by dates in the Agreement.
Deliver your task according to the processing time or ship-by date you listed.
Deliver the task to the address provided on UKTal. If in doubt, contact Employer or our Admin.
Mark the project as completed before you send it out.
Keep a valid proof of delivery by way of the tracking number that shows the order route and delivery progress.
Use UKTal approved payment system.
Cooperate with investigations conducted by UKTal, cancel and refund any transactions deemed invalid or unauthorised.
Comply with UKTal Terms and Conditions and the laws of your state and country.

All transactions on lexdot are subject to the following general guidelines:

  • You will get a full refund only if your service is not delivered within the delivery time promised by the provider.
  • If your service is significantly different from the agreement with the provider, you can A: Return it if possible,task and get a full refund, or B: Get a partial refund and keep the item.
  • freelancers may sometimes offer additional guarantees for their service.
  • If your task hasn’t has not been delivered within the promised time, or isn’t as described, you will have to contact the provider directly to try to resolve the issue. If no resolution is reached, you can contact our support team.

However, every case is treated as unique and separate. Please be aware that if you use PayPal in your transaction, you are also subject to PayPal’s Employer and Fraud Protection.

Steps to resolve Disputes

1. Contact Freelancer

Contact the freelancer If your task was not performed as agreed, hasn’t arrived within the promised time, or isn’t as described. Try to reach an amicable resolution with each order. We encourages parties to try to resolve problems amicably before asking us to intervene.

2. Open a Dispute

If you are not satisfied by the service from a freelancer, you may open a dispute, but still give the party an opportunity to resolve the problem within a reasonable time. Either party can open a dispute while they  still interact to try to work out a mutually-agreeable resolution

3. Escalate Dispute

If both parties were unable to resolve the problem, you can Escalate the matter to us. Escalate service takes a completely fresh approach. We will do our best to hear both sides of the matter. Escalate service takes a completely fresh approach. We get more directly involved, reviewing the buyer’s complaint and the seller’s evidence in order to reach a decision.